NYC walk logistics telemetry

Run every borough route like a live operations center.

StrideOps gives dog-walking teams a single control plane for dispatch, risk, and client communication. Built for Manhattan and Brooklyn density, with minute-level visibility from assignment to doorstep handoff.

On-time starts98.7%+1.2 pts vs last week
Median handoff lag2m 14sFrom walker arrival to leash-on
Incident MTTR11mWith auto-escalation policy
Client message SLA92sp95 first response

Incident Feed

Live sync

GPS Drift / East Village

Walker device moved outside route envelope. Auto-check in progress with backup walker standby.

Building Access Delay / Park Slope

Door code mismatch detected. Client pinged via SMS fallback and watchlist hold placed.

Weather Alert Reroute / Midtown

Rain surge triggered route compression. 37 walks resequenced, no SLA breach projected.

Operational Architecture

System map for dispatch decisions, safety flags, and customer comms.

Route Engine

Load-balances walkers by zone density and travel-time windows.

Safety Layer

Geofence alerts, inactivity timers, and weather policy hooks.

Client Comms

Status events to SMS, app push, and support inbox.

Walker App

Check-in proofs, leash-on timer, photo + note packet.

Ops Console

Human override queue with escalation runbooks.

Audit Stream

Immutable event logs for dispute handling and QA.

Operator Tooling

Shift Heatmap

Forecasts neighborhood demand 6 hours out with confidence bands.

Escalation Policies

Tiered triggers by risk class, client tier, and dog profile.

Runbook Automation

One-click workflows for no-access, leash failure, and weather incidents.

Trust Reporting

Weekly reliability digest sent to enterprise client admins.